Refugee and migrant case management in Tunis
In an interview with Sana Bousbih from Terre d’Asile Tunisie, we explore the case management system and referral network currently operating in Tunis.IDC: How do you determine the level of case management needed for a migrant?
SB: After an initial screening of migrants who visit us at the “Maison”, one of our resident caseworkers conduct an in-depth needs-assessment interview in order to evaluate the individual’s level of vulnerability, strengths or resilience. The caseworker classifies the case as “Green” or “Red”. “Green” flagged cases indicate less-intensive case management such as administrative support. “Red” is the emergency protocol in which one of over 20 specialised partner NGOs are mobilised.